At RamonelWe take the protection of your personal data very seriously. This privacy policy aims to inform you about how we collect, use and protect your information when you use our website.
1. Collection of Personal Data
We collect the following information when you use our site:
Last name, first name
Delivery and billing address
E-mail address
Phone number
Payment information (processed via a secure service provider)
Order history
IP address and browsing data (cookies)
2. Use of Data
We use your personal data for the following purposes
Processing and delivering your orders
Manage your customer account
Communicating with you about your purchases
Improve our services and your user experience
Meeting our legal and tax obligations
3. Data sharing
Your data is never sold to third parties. We only share it with :
Our logistics partners to ensure delivery
Our payment service providers for processing transactions
Competent authorities in the event of a legal obligation
4. Data security
We implement technical and organisational security measures to protect your information against unauthorised access, loss or alteration.
5. Shelf life
Your data is retained for as long as is necessary to fulfil our contractual and legal obligations. We collect and store various categories of data, including :
Customer account details
Ordering and billing information
Payment details
Browsing data and cookies
Marketing data (newsletter subscriptions)
This data is processed in accordance with legal obligations and good practice in the protection of personal information. Your data is kept for as long as necessary to fulfil our contractual and legal obligations. Information relating to orders is stored in accordance with current tax regulations.
6. Your rights
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
Access to your personal data
Correcting or updating your information
Deletion of your data under certain conditions
Opposition to the processing of your data for marketing purposes
Portability of your data
To exercise your rights, please contact us at the following address: contact@ramonel.shop.
7. Cookies
Our site uses different types of cookies to improve your experience:
Necessary cookies : essential to the smooth running of the site.
Analytical cookies used to analyse traffic and improve our services.
Advertising cookies : to display personalised advertising.
A consent banner is displayed on your first visit, allowing you to accept or refuse the use of certain cookies. You can also change your preferences at any time via your browser settings.
8. Amendments to the Policy
We reserve the right to modify this privacy policy. Any updates will be posted on this page.
If you have any questions, please do not hesitate to contact us.
